FAQs

FAQs

Question

How do I measure my dog for a collar?

Answer

Please see out detailed instructions on how to measure our dog Here please contact us if you need further help.


Question

Can I pay by card?

Answer

Yes, we can now accept card payments over the phone, using our Card  Machine.  We do not store or retain your card details under any circumstances.


Question

How long will my order take to arrive?

Answer

Every item is handmade to order , we generally say to allow 3-4 weeks for your order to be ready for posting.  However we do work hard to make this sooner wherever possible. During busy periods i.e. Show season and Christmas, it could reach the upper end of 4 weeks.

All parcels are posted 'First Class Signed For' so once your parcel is posted, it should be with you in around two working days. However we have no control over the delivery time.


Question

Can I choose the satin lining or webbing colour for my collar?

Answer

Yes, of course you can!  We have a large range of 'Berisford' satin ribbons in stock along with a range of coloured webbing, and try to show the alternatives for each product where possible.  You can use the 'Any other information' text box under each product to let us know your choice.  If unsure, please just use the 'Ask a Question' box to enquire about options.